Professional Summary
Results-driven Technical Product Manager with extensive experience leading cross-functional teams across Site Reliability Engineering (SRE), Security Operations (DevSecOps), and Application Security (AppSec) domains. Proven expertise in Agile methodology implementation, technical roadmap development, and fostering collaboration among engineering teams and stakeholders. Adept at delivering innovative products that solve real-world challenges while ensuring operational excellence and scalability.
Professional Experience
Senior Technical Product Manager
- Managed the work of 20+ engineers across SRE, SecOps, and AppSec teams by prioritizing backlogs, facilitating Agile ceremonies, and driving alignment on strategic objectives.
- Coordinated scaling efforts for high-profile events like the Super Bowl, NFL season launch, and state launches (e.g., NY, NC), ensuring system reliability by aligning priorities across teams.
- Orchestrated platform migrations and state expansions leveraging GCP cloud & on-prem Anthos architecture to enhance scalability and reliability.
- Implemented automated Slack workflows, increasing tickets closed within 7 days from 46% in August 2024 to 70% in December 2024 and reducing average resolution time from 27 days to 9 days./li>
- Guided AppSec sprint planning by coaching the team on Agile principles, increasing story point completion rates by 25% and achieving quarterly objectives.
- Orchestrating critical platform migrations and state expansions using GCP/AWS cloud architecture
- Transformed team efficiency by transitioning from Scrum to Kanban, achieving 50% faster support request responses
Technical Program Manager III
- Drove technical strategy and product roadmap development through stakeholder collaboration and strategic planning.
- Led cross-functional engineering roadmap development to align technical strategy with product management objectives.
- Streamlined intake processes for AMEX Travel partners, reducing inter-team friction by improving communication workflows.
- Migrated backend services from on-premises datacenters to AWS, enhancing system scalability while reducing operational costs.
Site Reliability Engineer II
- Championed SRE principles and DevOps practices, significantly enhancing system reliability
- Supported developers by building and executing Cloudformation deployments, approving releases in ServiceNow, and troubleshooting Bamboo CI/CD pipeline issues to ensure feature development operations.
- Built and maintained CI/CD pipelines using tools like Jenkins, GitHub Actions, Bamboo, and AWS CloudFormation.
- Led incident management processes, introducing SRE KPI’s such as MTTR, MTTA, MTTD to enable accountability within the development organization.
- Transitioned to an "own your service" model, improving incident response times and system reliability to adhere to a 99.99% SLO
- Developed Python-based NewRelic dashboard automation for critical business partner Golden Metric monitoring
Professional Skills
Technical Expertise
- Cloud Platforms: AWS, GCP
- Programming & Scripting Python (CRUD, Automation), Bash, HCL, YAML, JSON
- Monitoring: NewRelic, Datadog, Splunk, Grafana
- DevOps & CI/CD: Jenkins, GitHub Actions, Bamboo, Terraform, Docker, Kubernetes
- Work Management: Atlassian (Jira & Confluence), Office 365, Google Office
Influential Leadership
- Managing cross-functional teams through collaboration and alignment
- Aligning technical roadmaps with business goals to drive success
- Streamlining workflows to improve sprint completion rates and reduce ticket resolution times
- Building relationships with internal/external partners to ensure project alignment
Industry Knowledge
- Software Development Lifecycle
- Cloud Computing Architecture
- Cybersecurity Operations
- Scalable System Design
- Project Management, Agile (Scrum & Kanban), Delivery Management
Certifications
AWS Certified Cloud Practitioner
ITILv4 Foundations
Linux Professional Institute LPIC-1
CompTIA Project+
CompTIA Network+
CompTIA Security+
CompTIA A+
Education
B.S. Information Technology
Self-driven study completed ahead of schedule